>I am trying to get MS KB Q162412 which discusses the "Invalid Seek Offset" problem with other software such as Symantec's PCAnywhere. I have a client with this problem on one computer out of about 25.
>
>On (or before) Oct. 4, the KB site has disappeared, replaced with a new Technical Support site.
>
>1) You cannot get there with Netscape
>
>2) If you use IE 3.0 you can register and search, but I can't read or download the resulting articles. The error message says there is a JavaScript problem (yes, I have all my Java enabled).
>
>3) Tried to download IE 4, but after the first setup,exe I got a network busy signal for over an hour.
>
>SO--- If anyone has a copy of the KB Q162412, could you please e-mail it to me or fax it to me (650-573-8613, San Francisco, California, US), or let me know where I can see a copy. Or even call me collect and READ it to me!
>
>PLEASE!!!!!
>
>I'd also like to hear if anyone else is able to get KB information.
>
Barbara, a still functional way to access the KB is by FTP. This was a faster way to get docs during peak hours in the past, and now it may be the only way for some of us until MS gets things together...just link to FTP.MICROSOFT.COM, then DEVELOPER, FOX, etc., directories until you hit the index numbers. You can also download the INDEX file and use to verify which docs you want...