>>Do you think any of those 'no testing needed' managers works here:
>>
>>http://www.msnbc.com/news/604832.asp?0dm=B18RB
>
>I'm not surprised at that. Qwest bought USWest, which, for the past several years, was rated the worst of all the regional phone companies.

Sticking up for QWest. I've had their DSL since last December and I think they've been just the greatest. There've been a couple of hiccups, but they've always gotten it taken care, have been unfailingly helpful from the lowliest tech to the most senior person. And available 24 hours a day. I occassionaly have met a long hold time, but usually can call back after a while and more than often then not get an actual person within a minute or so.

The equipment they sent out was high quality, and the instructions for setting it up were the best I think I've ever seen. It was actually so easy to read, that I did! (Follow the instructions, that is.)

I have suffered one email outage, but there seem to be problems in the Seattle area periodically with other systems too.