Dean:

>> You believe most users are discouraged from using a software once they
>> now there is a flaw, and I believe most users' expectations are so low that
>> they will accept anything...

> If so, I guess we have no choice but to give them inferior product?

Not at all. I am just saying that most users will accept inferior products
for no good reason. Alan Cooper discusses this point in The inmates are running the asylum and I tend to agree with him.

> Don't know about you, but my users expect alot, not perfection, but alot.
I usually work on special projects; some of which may save people's live.
Users tend to pay attention to projects when their life or livehood is
on the line. On the other hand, I also work for organizations that have
put with systems (not mine) that are down about 50% of the time! Why?
Because they think it's normal because is number 1000 on their priority
list.

Daniel