Mike,
>
>That document is riddled with statements that I can only assume were created from thin air. For instance, nowhere in any internal Microsoft Product Services and Support procedures document can I find information that states customers must have a Microsoft Passport in order to make a support call.
>
>Just because it's on the Internet doesn't mean it's true.

I submitted a support request for Office2000 through the MS site and I HAD TO get a Passport ID to do so.