Mark:

Thanks for the reply. I havent checked yet but my point was that the VERY SAME document works for me but not for them. Will post what i find.

Chris



>My point was you need to open the document that they start with and look at how that bookmark is setup. Based on the information you gave, it looks like their bookmark is just a position just prior to the [ACCOUNTNUM] instead of the entire [ACCOUNTNUM] string. You/they will never know if this is the case until you open the doc and follow the steps I gave you.
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