>From your other post on this subject, you seem to be agreeing with my perceptions from my communications with both Product Support and the Fox Team. Namely, that
these people are passionate about the product and that your impression from working with them is positive. Correct?

Yes. I was very surprise at the quality of support and dedication to finding a workaround or permanent solution. There seemed to be alot of communication going on between Product Support and the Fox Team from since Mark Bernard (MS product support) was telling me how the bug was being escalated further into various departments (besides Fox Team, NT OS group got involved) within MS to get my resolution.

I don't know if this is from the fact the I have an MSDN Universal membership that has 4 support incidents per year. Do you think they would have provided the same level of support if I was not paying for any type of support?