>>From your other post on this subject, you seem to be agreeing with my perceptions from my communications with both Product Support and the Fox Team. Namely, that
> these people are passionate about the product and that your impression from working with them is positive. Correct?
>
>Yes. I was very surprise at the quality of support and dedication to finding a workaround or permanent solution. There seemed to be alot of communication going on between Product Support and the Fox Team from since Mark Bernard (MS product support) was telling me how the bug was being escalated further into various departments (besides Fox Team, NT OS group got involved) within MS to get my resolution.
>
> I don't know if this is from the fact the I have an MSDN Universal membership that has 4 support incidents per year. Do you think they would have provided the same level of support if I was not paying for any type of support?

I think you'd get the same level of support regardless. Back when I was working on Extended Foxtools Help, I had a good deal of communication with Robert Green and David Lazar. This was before I had my own MSDN Universal. Robert, especially, offered lots of advice and encouragement.

I've worked with Garrett regarding one particular bug for a KB article. Can't say enough good things about the communication and results.

Back in the early days of 6.0, when the C0000005 errors were cropping up all over the place, Randy Brown and I had some communication. Same thing.

Now these all came not from an indicident report, but rather direct communication with these people. My impression, as I stated in the previous post, comes from there. None of the above mentions of personal interaction was due to the fact that I way paying for it.