Tom,

I know the feeling. Last time I called Crystal tech support I should have had an interpreter to translate what the person on the other end of the phone was saying to me in BROKEN-English (no offense to the person who tried to help me and no offense to foreign languages and no offense to foreign countries intended - we're all in the same technology boat). I had to have the support person repeat themselves more than once. I was really listening intently to get the instructions. Usually I have better luck with knowledgebase websites rather speaking to tech support, but when I get desperate I sometimes call tech support.

I also been on the tech support side for part of my existence so I know what they have to put up with. The noose swings both ways. One time as a tech supporter, I drove about 20 miles to plug in someone's monitor power plug into the wall because they told me their monitor died. They swore it was connected when I interviewed them over the phone - NOT! I don't think I charged them the going rate because I felt sorry for them. You would think an attorney would be more with it than that. LOL! I used to help engineers with PHDs read their computer manuals. I could never understand how they ever PHDs and how they ever became engineers. LOL! No offense, Thomas Engineer!

Have a good one. It helps to vent.