Thanks Rebecca! ROFL!!! Hope you don't mind, but I printed this out and passed it around the office. It was too funny to keep to myself!!! Happy holidays.

>THE TWELVE BUGS OF CHRISTMAS
>
>For the first bug of Christmas, my manager said to me:
>"See if they can do it again."
>
>For the second bug of Christmas, my manager said to me:
>"Ask them how they did it, and
>see if they can do it again."
>
>(similarly)
>
>Tell them it's a feature,
>say it's not supported
>change the documentation
>blame it on the hardware
>find a way around it
>say they need an upgrade
>reinstall the software
>ask for a dump!
>run with the debugger
>try to reproduce it
>ask them how they did it, and
>see if they can do it again.
>
>A (SYSTEM SUPPORT)
>CHRISTMAS POEM
>
>Twas the night before crisis, and all through the house
>not a program was working, not even a browse.
>
>The programmers were wrung out, too mindless to care,
>knowing chances of cutover hadn't a prayer.
>The users were nestled all snug in their beds,
>while visions of inquiries danced in their heads.
>
>When out in the lobby there arose such a clatter
>I sprang from my cube to see what was the matter!
>And what to my wondering eyes should appear
>but a super programmer, oblivious to fear.
>
>More rapid than eagles, his programs they came,
>and he whistled and shouted and called them by name.
>'On update! On add! On inquiry! On delete!
>On batch jobs! On closing! On functions complete!'
>
>His eyes were glazed over, his fingers were lean
>from weekends and nights in front of the screen.
>A wink of his eye, and a twist of his head
>soon gave me to know I had nothing to dread.
>
>He spoke not a word, but went straight to his work,
>turning specs into code, then turned with a jerk,
>and laying his finger on the 'ENTER' key,
>the system came up and worked perfectly!
>
>The updates updated, the deletes they deleted,
>the inquiries inquired, and the closing completed.
>He tested each whistle, and tested each bell
>with nary an abend, and all had gone well.
>
>The system was finished, the tests were concluded.
>The client's last changes were even included!!
>And the client exclaimed with a snarl and a taunt,
>'It's just what I asked for, but it's not what I want!'