Thanks, Yuri
There is a consensus building that this is an infrastructure fault. FWIW, when we learned of the problem this was our first reaction as well. The IT manager reacted very defensively and politicised inside the organisation to the effect that rather than trying to problem-solve we just want to point fingers. And any cost to repair the fault, because it *must* be a fault in the software, will have to be carried by us.
Regards
JR
"... They ne'er cared for us
yet: suffer us to famish, and their store-houses
crammed with grain; make edicts for usury, to
support usurers; repeal daily any wholesome act
established against the rich, and provide more
piercing statutes daily, to chain up and restrain
the poor. If the wars eat us not up, they will; and
there's all the love they bear us."
-- Shakespeare: Coriolanus, Act 1, scene 1
