Jim;

You could have a combo box with a list of pre defined categories. However in the real world that does not work. There are people who will choose a different category for the same request. I have had this experience and no amount of training will resolve it. In our case on the UT there is no training.

What is needed is an administrator. This person will be responsible for all entries. Even that is not a good solution presuming manpower was available. People make mistakes and may misinterpret what two similar but yet different requests intend.

There is no solution that will work 100% or make everyone happy. Just try to hit 51% or better and you will have accomplished something positive in life. :)


Tom