>Hi All
>
>We have a tech at the customer's site 2000 miles away. An application that has not caused us problems before now prints frx reports with lines wrapping and/or data printing off of the page.
>
>The tech has her computer with her. From the customer's network, using her PC, she prints correctly.
>
>We installed a VFP copy locally on a customer workstation to trouble shoot. When the frx report is opened for modification, the textboxes run off of the page. The only font available is 10 CPI.
>
>Both of the workstations, ours and the customers, are set up with a a Generic/Text printer. The Tech's OS is Win98 and the customer's is Win2KPro.
>
>I am out of ideas. Any help would be greatly appreciated. Is this a workstation setup issue of some kind? But what?

It is a difference in the behavior and setup of the Generic/Text Only Printer under Win9x and WinNT-derived OSes; specifically, the setup of the Generic/Text Only Printer under Win2K. Have your tech open up the Printers applet, right click on the Generic/Text Only Printer, and select Properties. A very different Property sheet than what appears under Win98 will appear. In order to enable several font sizes, it will be necessary to define the escape sequences to use for the font sizes you wish to support - they'll need to visit and set the Device Settings, Printer Commands and Font Selection tabs in order to use anything but the default 10CPI/80x66 page layout.

You'll also want to clear the Expr, Tag and Tag2 fields of the first record of the FRX to ensure that none of the Win9x behaviors carry over to the customer's system, and their printer configuration detail is used.

The same applies to XP systems.

>
>Thanks
>
>Don Lowrey