>While what your friend has done might be a perfectly acceptable
>response, it seems to me that rewarding a company who first
>punishes you with unacceptable product then ignores your tech
>support needs (and refuses to even create a Visual FoxPro specific
>thread on its user discussion board) is a waste of the greatest
>bit of power a software customer has. That of walking away.

I never felt that InstallShield ignored me when I needed help -- I've gotten good results from the Installshield support boards, with the ISX developers chiming in as well.

As to your second point, you might want to take a look at http://community.installshield.com/forumdisplay.php?s=&forumid=89.