Hi Garret,

>I never felt that InstallShield ignored me when I needed help -- I've gotten good results from the Installshield support boards, with the ISX developers chiming in as well.

I guess I was too early an adopter. They ignored the hell out of me.

>As to your second point, you might want to take a look at http://community.installshield.com/forumdisplay.php?s=&forumid=89.

Glad to see there has been some progress made in this regard!

Hugh


>>While what your friend has done might be a perfectly acceptable
>>response, it seems to me that rewarding a company who first
>>punishes you with unacceptable product then ignores your tech
>>support needs (and refuses to even create a Visual FoxPro specific
>>thread on its user discussion board) is a waste of the greatest
>>bit of power a software customer has. That of walking away.
>
>I never felt that InstallShield ignored me when I needed help -- I've gotten good results from the Installshield support boards, with the ISX developers chiming in as well.
>
>As to your second point, you might want to take a look at http://community.installshield.com/forumdisplay.php?s=&forumid=89.