>>>Didn't test???? Actually, I'm not surprised by that. Keep me posted.
>>
>>They have "escalated" it up the chain of command. I've also filed an email incident with InstallShield. We'll see what happens. (Not holding my breath.)
>
>Thanks. Please keep me apprised of what happens.

Will do. Crystal has responded already and is asking me to create an msi*.log file and send it to them. I'm in the process. InstallShield has also responded via email and says they are "looking into it." Steps in the right direction. Will let you know what happens next.