>Hi, Nadya.
>
>>Here is a letter, I've received.
>> snipped
>>Should I just ignore it?
>
>I received the exact same letter, so I think this person took our addresses from UT.
>
>As Sergey does, I have a standard reply directing them to UT forum. I explain also that asking here not only benefit the community if I (or somebody else) gives a proper answer, but also him/her because if my answer is wrong (or not the best) many people can correct me here and not in an email.
>
>If this person is taking the time to grab our addresses from here, I can't understand why he don't post his question right in the forum...
>
>How's this ASP? 8-)

Send me this template, please.

Thanks.

ASP is better :)