>>Hold on Jim...
>>
>>While I can understand your feelings, Microsoft outsources all this stuff to a third party. It could be their fault and not MS.
>
>If they outsource this, MS still have a certain amount of responsibility in controlling the quality. If the outsourced company doesn't conform to certain standards, they can simply switch to another company.
Yes, I agree with you. I'm just pointing out that MS may have given the correct information to the shipper and they screwed up.
Craig Berntson
MCSD, Microsoft .Net MVP, Grape City Community Influencer