Very well, Craig. It isn't Microsoft's fault. It's someone else's. That pretty much sums up today's society very well, don't you think? First a boxing problem, now an editing error. None of the blame to lie at Microsoft's feet. You win.

>No, that would be someone not doing a good enough job editing. Have you ever made an editing mistake? Having just written 400 pages, I an tell you they happen. I've found things that I missed, my tech editor missed, and my copy editor missed.
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>>The wrong box of inserts? That explains a March 2002 index in a March 2003 shipment? And no, never in a mailing company. But in a couple of shipping departments so I know the drill.