Tom: Thank you for your suggestions to Steve. I have given 100% guarantees on my work in the past and fortunately for me my work has been good. You and Randy both have some great ideas in setting contract warrantys. Thanks...Karl.
>Steve
>
>I usually state a 30 day warrenty. Customers
>usually want
> 90 days. The point is that after 'X' number of
>days it
>is no longer under warrenty -- period! And that
>includes
>ANY problems. The point is to get the customer
>involved
>in using the software & getting it done. I have
>had
>customers sit on the software 30 days to 6 months
>before
>they actually start using it. The problem with
>this is
>you are usually in a different project & need to
>put it on
>hold while you go back & re-famialiarize yourself
>with the
>old project (a pain). Which of course can cause
>delays in
>the current project (domino effect).
>
>My point is to make customers also responsible for
>the
>software -- not just you. Make it a two way
>street.
>
>A good anology is like when you buy a car. If the
>car sits
>in the driveway for a year in a half (and it has a
>1 year
>warrenty) & you drive it & it breaks, do you think
>for one
>minute the car dealer or manufacturer is going to
>fix it
>for free????
>
>Tom
>
>