The Request A Case option now has it's own page with a link to it from Home.

To everyone else that is helping ... I'm implementing your suggestions as time permits.

Thanks to everyone that took the time to respond.

CT

FYI: This story actually made The Today Show last Monday, May 5th ... you can view the video from the link on the first page ... this takes you to The Today Show page where the article and the button for playing the clip exists.