>>>Faced with having to tell the user that the Audit-Trail says they "didn't" put the information when they swear blind that they did.
>>>
>>>What do you do in a situation like that? It's a nightmare!! Do you believe in the system, or do you believe in the user???
>>
>>Hi Kev,
>>
>>If this is a one-time thing, I'd believe the system. However, the user could have done the entry and not saved the changes, etc. Why not focus on correcting the error and moving forward rather than focusing on the problem.
>>
>>If it happens over and over I'd look for a code error or add some additional validating code just in case.
>
>It's a one time thing, but not only that, the user absolutely believes they entered the information, and is now saying they don't trust the system, sort it out otherwise I'm not using it. There's nothing wrong with the system, any data that gets written goes via the Audit-trail...
>
>I can't say, "Sorry, the system is telling the truth, you've got it wrong", I may as well go and get my P45 first.
>
>It doesn't leave much option really.
>
>Kev

How do you know when a user's lying? Their lips are moving. <g>

Seriously, I have had user's swear up and down that they did/did not do something. One time, I had to finally go on site and watch what they were doing. The problem they were having could only possibly occur if they pressed this one button on the screen, which they swear they never touched. Right while I was watching them, they pressed the button (and the problem occured), and I said "There, you just did it! You pressed the button!". Their reply was, "Oh, you mean THAT button." You had to be there. <g>

They really don't even realize they're "lying" to you, it's more like, leaving all the details out.