>>Faced with having to tell the user that the Audit-Trail says they "didn't" put the information when they swear blind that they did.
>>
>>What do you do in a situation like that? It's a nightmare!! Do you believe in the system, or do you believe in the user???
>
>Hi Kev,
>
>If this is a one-time thing, I'd believe the system. However, the user could have done the entry and not saved the changes, etc. Why not focus on correcting the error and moving forward rather than focusing on the problem.
>
>If it happens over and over I'd look for a code error or add some additional validating code just in case.

It's a one time thing, but not only that, the user absolutely believes they entered the information, and is now saying they don't trust the system, sort it out otherwise I'm not using it. There's nothing wrong with the system, any data that gets written goes via the Audit-trail...

I can't say, "Sorry, the system is telling the truth, you've got it wrong", I may as well go and get my P45 first.

It doesn't leave much option really.

Kev