>Neither, actually. :-) However, you're guaranteed that someone will be available to you, and that if she doesn't have the expertise you need, she can find someone who does.

I guess if it's simply having the comfort of talking to a warm body, then I guess you're right ... Though I can't help thinking of those outstanding VFP problems that MS has been "researching" since version 3.0, or 5.0, or 6.0 or ...

>A friend of mine in PSS spent >12 hours in a conference call the other day helping someone who didn't know how to properly troubleshoot their network. How many people on the UT can do that?

But if your friend had been on UT and not "on the job" ... :o