This is the first I've heard of this. Start by recommending the users have the latest printer drivers installed.


>Several users of my app report that they cannot print reports. It looks OK in Preview, but prints very strange fonts.
>
>A search on the Crystal site reveals that this is a known issue.
>http://support.crystaldecisions.com/library/kbase/articles/c2013278.asp
>
>It seems that it is a printer specific issue. This is what they say:
>
>Printing from Crystal Reports 9 displays cryptic symbols: This will occur if the printer driver does not support Unicode. CR 9 uses Unicode functions to
>Print. Previous versions of CR did not use Unicode.
>
>So what do I do? I sell a shrink-wrapped product and would like it to work smoothly for the user. Judging from the number of queries there must be a lot of printers out there that are not compatible with Cr9.
>
>Do I need to abandon Cr9 and purchase cr8.5? Or is there a more sensible solution?
>
>Any suggestions will be welcome.
>Also, is there a good support forum for help with Crystal questions like this?
>
>TIA
>Cyril.