Do you know if there is a dll (or something) one can install so that Cr9 won't use Unicode functions to print? My report uses Arial - maybe another font could be used which would avoid the problem?

Should most printers be able to print Unicode? I don't want to have to specify that they have to buy a new printer to print from my application.

Thanks
Cyril.


>This is the first I've heard of this. Start by recommending the users have the latest printer drivers installed.
>
>
>>Several users of my app report that they cannot print reports. It looks OK in Preview, but prints very strange fonts.
>>
>>A search on the Crystal site reveals that this is a known issue.
>>http://support.crystaldecisions.com/library/kbase/articles/c2013278.asp
>>
>>It seems that it is a printer specific issue. This is what they say:
>>
>>Printing from Crystal Reports 9 displays cryptic symbols: This will occur if the printer driver does not support Unicode. CR 9 uses Unicode functions to
>>Print. Previous versions of CR did not use Unicode.
>>
>>So what do I do? I sell a shrink-wrapped product and would like it to work smoothly for the user. Judging from the number of queries there must be a lot of printers out there that are not compatible with Cr9.
>>
>>Do I need to abandon Cr9 and purchase cr8.5? Or is there a more sensible solution?
>>
>>Any suggestions will be welcome.
>>Also, is there a good support forum for help with Crystal questions like this?
>>
>>TIA
>>Cyril.