Chuck,

>
>Where I work we both do work for "clients" and we work on our "baseline product" both are considered billable - one to the client the other to inhouse. For programmers we are expected to be 90% "billable".
>

Wow, that's pretty high. Suppose a person in tech support asks you for help on an issue. Is that time "billable" or part of the other 10%? Just curious.

Thanks.