Bruce and Dale,

Thanks for your thoughts.

It was not just RoboHelp and Word, Bruce, though those were the most annoying. In fact it happened intermittemtly on CTRL+c when, for instance, copy a name in the "Save as" dialog.

In any case it appears that the problem has been solved - by replacement of the keyboard. I have been using it most od today and have not hit the problem yet. The "trial period" is the reason for the tardiness of this reply.

One of those "Murphy" things I guess. Coincidence that took me down the wrong path for a while.

Thanks both,
Jim

>>Apparently since the upgrade the CTRL key is having no effect, so instead of getting, say bolding/unbolding of the word "word" I end up with "bwordb". When I Backspace and do it again it "takes" as desired. I have watched carefully and I can attest that I am hitting the CTRL key squarely, firmly and correctly in every case.
>>
>>Is anyone else suffering from this OR does anyone know of some setting that might be implicated?
>
>Hi Jim - That's an odd one, especially the backspace thing. There was, a while back, a time where CTRL could have problems if the keyboard was set to some non-US countries. You might try setting (or re-setting, if it's already set that way) it to US, though I don't really think that will help (since that was quite long ago). But might as well check it out, since it's easy (Regional/Language area in CP).
>
>Questions come to mind also, that might help get a good reply from someone, if not me:
>
>1) It's just the keyboard, right? IOW, using mouse/menu the features work okay right-off?
>
>2) The menus where problems occur have listed the CTRL key shortcuts as normal?
>
>3) It's in all apps, or just some? I wasn't quite clear on that.
>
>Additional thought: If only specific apps like Word, and only with keyboard, try re-setting the app internally, like to default (maybe the Tools/Customize/Keyboard...area)