I did have the same problem. The update is downloaded into a sub-folder under your HTML Builder installation folder [don't remember the name of the sub-folder but it is an obvious name like Updates or Downloads]. Just unzip the file that is there and just copy over the files.

>Has anyone expercienced any update problems with West Winds Help Builder.
>
>I keep receiving an error during the auotmatic online update that it cannot close a file (does not say which). The it continues with update.
>
>I dowloaded the v3.20 update file from WW and applied locally.
>
>Now It has a resource mismatch problem and won't let me in. I have checked for Foxuser files on that drive and had only 1 potential problem that I cleaned up.
>
>Of all the days I need Help Builder today is one but I am locked out. Any help would be appreciated.
>
>Ron Darling
>rond@ixsys.com