The client is a collection company so the information systems are very important for them. They use it intensively.

>>I have a client that is convince that he should spend 5% of his business revenue in IT, excluding hardware. Does it make sense ? Does anybody know where to find numbers on that.
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>>Thanks
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>Heya Eric - as Steve and Jordan have pointed out - it depends on the industry.
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>For example - a telecom billing firm might spend 30% of its total revenue per year on IT.
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>A glass bottle manufacturing firm might spen 0.5 to 2.0 percent.
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>Could you tell us a bit more about the client ?
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>OTOH - metrics are cool .
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>If the paper shuffling represents 80 percent of the employee workload, and automation / software development reduces that workload to 4 percent - then there is a definite cost savings in paperwork shuffling due to automation.
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>BUT - you are looking for cited metrics ? It depends on the type of company.
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>regards [Bill]