Hi,
from the people that i know who do call outs, they get a basic rate for being on call plus a few perks-phone paid for etc, and then get paid more if they are actually called into work or to a customers site. they all get milage allowance while on call even if they don't normally but i think that this is a way to give them more money without taxing it. i don't know anyone who may be on call 24/7 though, most stop at 10pm, so i presume that night rates are different.
Slán
~M

>Hello UT,
>
>We have to set up a 24/7 type of support for an application and I would
>like to know what is the standard rate for this type of service.
>
>I mean, is it standard to pay an hourly rate for employees that are
>'on-call' on evenings and week-ends? or is it acceptable to pay them only
>when they get a call?
>
>Any real-life experience? guidelines? etc...
>
>Thank you very much,
>
> Alex