>I'm quite sure, Denis, that your name has now gone up in the list of people who need "re-education" in how to be a good compliant consumer who can find blame anywhere but where it belongs.
>
>There are a few models of such here and I am very surprised that you haven't YET (!!!... how thick are you???) caught on to the standard 'it's not [insert company name here] fault, it's the contactor they've out-sourced the job to'.
>
>You have not earned the right to sing that song, but I'm sure some day you will < s > (we all will, when that's the only kind of place left to get a job at).

I have a dream...

Of my company being the last one to answer to its customers over the phone without oursourcing to India or China. What should come out of this? Simple customers will tell folks they know "Hey you should do business with this company. It's the only place I call where we understand each other without having to repeat 30 time or spell each words." <vbg>

Perhaps the small companies will help in that regard. When the big guys start to lose customers to the small guys (even if it's more expensive to deal with the small guys) because of the after-sale support then they'll wake up. But sadly this will last only until the big guys find a new way to earn a lot of money while paying as less as possible to make the products they sell.