Dana, I didn't see an answer to this question:

>> How much RAM does the computer have? Can you try the report on
>> a range of machines to see if there is a correlation?
>>
>> I have one of the newest desktops in the building - spooling should make this moot

OK, but can you try the report on other machines? In other words, are you reasonably sure that every user is going to experience the slow printing, or is it just some machines?

- Colin