Rob,
Thanks for the reply. I am not using any 3rd party tools for this version and I have verified that all the dlls and supporting files were installed. Infact with this version I can move the exe to the desktop and run it, it does not depend on anything.

The error comes up very quickly, before any of my code it seems. One of the fist things I do is to show a splash screen and the customer does not see the splash screen.

Very very odd.

>Hello Einar,
>
>It sounds familiar :-)
>
>These are my thoughts:
>- are you using any third party tools or frameworks (Mere Mortals, StrataFrame, ...) and didn't include them in your setup project?
>- are you accessing some (system) protected file / folder in your startup program that the client doesn't have access rights?
>- are you creating a hardcoded file (eg: c:\temp\testfile.txt) in a folder / drive that doesn't exist or the client has no access rights?
>- ...
>
>HTH
>
>>The subject got your attention huh. Well that is the best subject I can come up with.
>>A customer installed my application. He dbl-clicks the icon I provided for him and imediately the Windows error dialog appears, you know the once with the error that has occured and do you want to send it to M$.
>>
>>So I have him reinstall the app. Same thing. I try to reproduce it on my end with the master CD of the one he is using. I can't reproduce it. Infact I can drag the exe to another folder and run it. It must be some reference that is not there but I should be able to reproduce it.
>>Any thoughts on the subject would be appreciated. Please ask more questions that might help me too.
>>
>>Thanks,
>>Einar