I think the issue I see is hypocrisy or false information. MS says that email and telephone support is included with the product you buy. But to me, 2 or 4 calls is not a support; it is a joke. If they said, as many companies do these days, no telephone or email support comes with the product, they would be honest.
>It would be interesting to find out just how many people have ever called MS for support. I've been buying/using their products for 30 years and never found it necessary. Come to think, before the internet, I did make a call....think I was on hold for a couple hours:)
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>There are all kinds of support forums on the internet, both MS and sites like the UT....Who needs to use a technical support incident??
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>>For the kind of money they charge they give you 2 or 4 support calls?
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>>>Not sure what you're getting at here. Can you explain?
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>>>>I looked at the list of benefits of MSDN. One thing that strikes me is the number of technical incidents they offer: 4 or 2. This is a joke!
"The creative process is nothing but a series of crises." Isaac Bashevis Singer
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