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Contracts, agreements and general business
>1. I thought you guys weren't in to that stuff or is that how you pay the bills? (g)
Yeah!? NOT! <g>
>2. Died with 8088's
"Can I get some paddles over here? CLEAR! ZZZ"
>3. Uh, Yeah!
>4. Like, duh... (s)
I love net support. 24/7, no dedicating a body to the phones...
>5. The only way I fly if I have to use the POTS
Expensive for the supplier though...An option though.
>6. Hard to get $$$ from right out of the gate...
But is expected...
>7. Dangerous.
Very true...
>8. Reminds me of a place in Redmond callsed M$.
I prefer it over time based fees, as a consumer. You fix my problem or I'll call back. Clear out my incident early, and I can just as easily badmouth your company..<g>
>Seriuosly, I almost demand a customer have Net access. I also almost demand email on a problem so I have a papper trail. If I have to use alternate methods like on-site, telephone, etc then the meter definitley runs. BBS's are good for local support only but are going downhill -- some places use simultaneous BBS/Web access (Yes Virginia, it can be done -- ask NASA). I have almost always had to give 90 f=days free support -- I wanted to give 30...
Telnetable BBSs are great. However, they can be major resource hog..:(
I need to make sure that I had thought through much of this the same way ya'll had...The new package will require it, for the price..
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