>PMFJI, but I justed wanted to throw some thoughts out.
>
>First or all, retail stores have sales quotas for everything, merchandise and service contracts. Usually there is a commission on the amount of merchandise you sell and a separate commission on the number and amount of service contracts you sell. There is an incentive for your sales person to bring up the service contract once.
>
>However, I am with Ed WRT pushy sales people. Ed already said no and that should be the end to it. If the sales person is any good, they should be able to read the customer somewhat. From his posts, Ed doesn't strike me as the kind of person that would convey an aura of vagueness *s*. I am sure the No came out quite clear with the proper meaning. Beating on it, especially when your competitor is right down the block, is just plain stupid IMO.

You're on the money on this one. I made it clear up front that I wanted what I wanted, and had no interest in the service contract song and dance. I started my conversation with the salescritter on that basis. The first time it reentered I said "No" rather firmly (if it were a puppy, I would've smacked it with a rolled up newspaper). When it came up again, it was clear that the explanation was lost on the salescritter, and that perhaps his sales manager, who is concerned about a customer who routinely spent $8K/year or more on stray parts, expendables and the like, often on high profit margin things like cables I was too lazy to build, and who sent other sales to his store representing an order of magnitude more annually, might get the idea that his salescritter, or his forcing his salescritter to behave as it did, cost him and CompUSA a good deal more than the sale I walked out on. IOW, if the manager were getting a 1% commission on all sales, he just saw between $500-800 fly out of his wallet. Because his salescritter did not understand "No".