From some things I read here and there, I doubt the store manager could understand the situation any better than the salescritter. On ZDnet, when the sale of CompUSA to those folks in Mexico was announced, there was a letter from someone who tried to get a laptop fixed without a receipt. He thought that because he had purchased it only a week before they would still have some kind of record of it.

He claimed that the store manager disappeared for a few to try to locate the receipt. Came back and threw the guy up against the wall, claiming he had a stolen computer with him.

PF

>You're on the money on this one. I made it clear up front that I wanted what I wanted, and had no interest in the service contract song and dance. I started my conversation with the salescritter on that basis. The first time it reentered I said "No" rather firmly (if it were a puppy, I would've smacked it with a rolled up newspaper). When it came up again, it was clear that the explanation was lost on the salescritter, and that perhaps his sales manager, who is concerned about a customer who routinely spent $8K/year or more on stray parts, expendables and the like, often on high profit margin things like cables I was too lazy to build, and who sent other sales to his store representing an order of magnitude more annually, might get the idea that his salescritter, or his forcing his salescritter to behave as it did, cost him and CompUSA a good deal more than the sale I walked out on. IOW, if the manager were getting a 1% commission on all sales, he just saw between $500-800 fly out
>of his wallet. Because his salescritter did not understand "No".