customer:Today's reports aren't out in the Report Handler.
me: They're not? (madly mapping drive to check, seeing files with the 23rd date on them) Yeah, they're out there
customer: No, the date selection ends with the 23rd.
me: (checking date to be sure) Today is the 23rd.
customer: Yes, today is the 23rd, but we always have to go forward a day to get today's reports, so I need the reports for the 24th.
me: We won't get that file from the Comptroller until tomorrow.
customer: I know, but we need today's reports - and they're not there.
me: the 23rd IS today's file, today is the 23rd
customer: Yes, today is the 23rd, but we need TODAY'S reports
This is a woman who's been using this system for 3 years.
That's when you start reminding yourself that killing them is NOT worth all the paperwork you'd have to fill out after......
>You know you've had a bad WEEK when ... > >Monday : Client complained about his keyboard not working and that he couldn't log in to his network. Investigation revealed that the user had set his background and foreground colours to white and couldn't see any keyboard entry. > >Wednesday : Same client complained that they had intermittent network service. Some clever person had cable-tied the network cable to the power cable. > >Today : Same client with complete network failure. The user at the end of the network cable decided that the T-Piece and terminator were surplus to requirements, removed them, and plugged the network cable directly into the NIC. > >I think I need some new clients! > > > > > > > > > >>I'm having, well, one of "those days" and since it's Friday... >> >>You know it's a bad day when the person whose job it is to RTFM asks you a question that tells you they haven't RFTM.
"You don't manage people. You manage things - people you lead" Adm. Grace Hopper Pflugerville, between a Rock and a Weird Place
