>>We have a couple of features that use Word automation. We have run into a
>>couple of problems when users are using Word as their email editor in Outlook.
>>
>>One problem is if the user is drafting an email and they try to use our
>>feature they get an ole error that says the server is unavailable.
>>
>>Anyone have experince with this?
>
>Does this help?
>
>http://support.microsoft.com/support/kb/articles/q237/3/38.asp

Thanks that helps alot. Sometimes searching the knowledge base does not always occur to me and it should.