Here is a reference to this issue on the Crystal web site.
http://support.crystaldecisions.com/library/kbase/articles/c2013278.asp

It will be useful to know if someone has an answer to your qustion: "I just wondered if there was a work-around for those printers that do not have UNICODE".

So what should you tell a user whose Crystal 9 report is printing garbage?





>Hi Walter,
>
>Thanks for the reply.
>
>I create the reports and allow the customer to view and print them with the crviewer. I use ODBC to get the data from within my VFP application. Some printers print just fine. Other printers print garbage. From the Crystal Knowledgebase, they acknowledge that CR9 uses UNICODE. I contacted Kyocera Mita (one of the printers that printed garbage), and they said they have now added UNICODE to their print driver. I just wondered if there was a work-around for those printers that do not have UNICODE.
>
>Thanks,
>
>TFISHER
>
>>Hi Terry,
>>
>>Crystal Report does work fine with single byte text. Is there any particular reason why you are using unicode ?
>>
>>Does crystal reports log on to SQL server, or does you VFP Application get the data from SQL server and you pass that to crystal reports?
>>
>>Walter,
>>
>>
>>
>>>Hello,
>>>
>>>Just putting this back on the board since I didn't get a reply the first time.
>>>
>>>Thanks,
>>>
>>>>Hello,
>>>>
>>>>I use Crystal 9 Developer and distribute the Crystal runtime engine. Some of my clients have no problem printing reports, others print garbage. I understand that Crystal 9 used Unicode and that is where the problem is, i.e, if the print driver does not use Unicode, garbage appears on the report. Example printer: Kyocera Mita prints garbage.
>>>>
>>>>I have suggested to my users to upgrade to the most recent print drivers. Those who have, still have the problem.
>>>>
>>>>QUESTION: Is there a workaround for this issue?
>>>>
>>>>If I upgrade to Crystal 10, will this solve the problem? I understand Crystal will come out with version 11 by years end. Any info on this?
>>>>
>>>>Can anyone recommend another Report program other than Crystal that will work with VFP, SQL Server and .NET?
>>>>
>>>>Thanks,
>>>>
>>>>TFISHER